Frequently Asked Questions

• How do I place an order?

  Below, we explain step-by-step how the ordering process works:
  
  

  1. Choose your designs – Browse through our collection and select the desired designs and sizes. Use filters or the search function to find what you're looking for.
     
     

  2. Review your order – Click on the shopping cart in the top right to view your selected products. The displayed prices are recommended retail prices; the purchase discount and any shipping costs will be calculated later on the invoice.
     
     Make sure your order complies with the conditions. 
     
     

  3. Place your order – Fill in your company details and click ‘order’.
     
     Note: you cannot change or cancel your order once you have clicked ‘order’. Your order will go directly into production.
     
     

  4. Your order is processed – Within two working days, you will receive the invoice by email.
     
     

  5. Shipping – Once your order is shipped, you will receive a tracking number via email, allowing you to track the delivery.

  
  Good to know:

  • Currently, you can order up to 40 IXXIs per order. Want to place a larger order? Send an email to business@ixxi.com.

  • The box sticker will be printed in the language in which you set up the retail portal.

  • Not all designs are available in every size, as the crop of the design may not look neat in every size.

  • Calendars and growth charts are currently not available for order through the retail portal. Would you like to add these to your range? Drop us an email!

• What are the minimum order requirements?

  For your first order, there is a minimum purchase of 3 IXXIs per size variant and a total order value of at least €250. This ensures you can assemble a representative range.

  For repeat orders, the minimum order is 5 IXXIs in total, regardless of the size. This allows you to remain flexible in responding to your customers' demands.

• How is the discount on my order calculated?

  The purchase discount will be automatically applied to the invoice you receive. The prices shown in the retail portal are recommended prices; the final purchase price, including the discount, will be specified on the invoice.

• What is the delivery time for my order?

  Within the EU: 3-10 working days.
  Outside the EU: By arrangement, depending on the destination and chosen shipping options.

• What are the shipping costs for my order?

  Within the EU: 10% of the order value (minimum of €20).

  • Free shipping within DACH/BNLX/FRA for orders over €500.
  • Free shipping within the rest of the EU for orders over €750.

  Outside the EU: Ex Works, where the retailer is responsible for transport and import costs.

• How do I contact B2B customer service?

  For questions and support, you can reach us at business@ixxi.com. We’re happy to assist you.